Refunds and cancellations
These rules apply to the visits we actually offer: seasonal yield reviews, field operations audits, harvest mapping sittings, and winter planning workshops. They do not describe goods posted in the post or subscriptions we do not sell.
Eligibility
A full refund of sums paid is available if we cancel a visit and cannot offer a new date that works for you. A full refund of a deposit is also available if you cancel in writing more than fourteen days before the first agreed on-farm day, and we have not yet spent a half-day on your records.
Timeframe
Ask for a refund by emailing hello@desktop-routebase.click. We respond within five working days and, where a refund is due, pay it within fourteen days of agreeing the amount.
Full or partial refunds
If you cancel between fourteen and five days before the first visit day, we keep 30% of the agreed fee to cover the diary slot and return the rest of any deposit. Cancellations inside five days, or after we have begun reading tickets, are charged for time already spent, at a fair portion of the fee, with a minimum of the deposit.
Non-refundable items
Village-hall hire booked at your request is non-refundable once paid to the hall. Printed maps already produced for a sitting are charged at cost if you cancel after printing.
Process and method
Refunds go back by the same method as the original payment where we can. Bank transfers are returned to the account that paid. We do not refund in cash at the yard.
Processing time
Banks may take additional days after we send the payment. We will confirm when our side is done.
Contact for refund requests
hello@desktop-routebase.click or 07815797624. Postal address: 92 Caxton Place, Byford, HR4 8FH, United Kingdom.
Rescheduling
You may move a date once without charge if you give at least seven days’ notice and the new date falls within three months. Further moves are treated as a cancellation of the original slot.
Deposits
A 30% deposit holds a fortnight for reviews, audits, and workshops. Mapping sittings paid on the day have no deposit unless you asked us to reserve a morning more than a week ahead.
No-shows
If nobody from the holding is present at the agreed time and we cannot reach you by telephone, the deposit is kept and the visit is treated as cancelled by you.
Work already started
Once we have opened tickets or walked a field, that time is payable even if you later decide not to take a written pack. We will still send whatever notes exist if you have paid for them.
Materials
Paper, printing, and ordinary travel inside Herefordshire sit inside the fee. Special printing you requested mid-job is extra and is not refunded once produced.
Exceptions
If flooding, livestock movement, or bereavement makes a walk unsafe or unkind, we will move the date without treating it as a late cancellation. Weather that is merely grey does not, by itself, cancel a stubble walk.